FAQ

Frequently Asked Questions

How do I place an order?

The quickest way to place an order is online, using our website catalogue select the products you wish to purchase and add them to your basket, when you are ready to checkout follow the on-screen instructions.

Alternatively you can call us directly to place your order, or send us an email.

What payment methods are accepted?

We use PayPal as our payment processor gateway. You don't need to have a PayPal account to shop with us, all major credit/debit cards are accepted.

Is my payment secure?

Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and take place on the secure servers of PayPal, and our website is secure to protect you and your information while browsing. We will never sell or provide your information to an outside party. Please refer to our Privacy Policy for additional information.

How long does shipping take?

As we print or embroider all products to order, the times for production vary across the product range. Typically orders are processed in 5-7 days.

Estimated shipping times and costs for these items are clearly displayed in Cart and Checkout pages.

Do you provide care instructions?

All of our products have care instructions on their respective product information pages. You will also find a care instructions label attached to your garment.

My garment looks different to the online picture.

In some cases, products are represented with digital illustrations. Because of differences in colour values from screen to screen, design colours may vary slightly on actual product. In some cases, actual t-shirt material and colour may vary slightly. The size of the design illustrated may vary with size of t shirt.

Can I cancel an order?

As soon as you place your order we may start to process it, so we may be unable to change or cancel orders. I suggest call us immediately on the helpline so we can agree on a way forward.

At what times can I call the help and order line?

The helpline is open from 09.00 am to 15.00 pm GMT Monday to Friday If you call, please leave your name and number and a member of our Customer Services Team will call you back as soon as possible.

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